Returns & Exchanges

Returns - Ejuice-Online cannot accept returns on liquid due to U.S. health codes. If you have an issue with your order please use the Contact Us link. Ejuice-Online will take any issue into consideration and come to a reasonable deal for us, and a good one for you.

If you have received a damaged or incorrect product, please contact us within 3 days of receiving your item.

Exchange – Unopened and unused hardware may be returned for exchange in the form of store credit (please see the above info regarding health codes and returned juice. Even in sealed condition we are unable to take returns due to new health codes)
Return shipping cost will be the responsibility of the customer. Items returned in unacceptable condition will be held without refund and returned to the sender at the sender’s expense.

Wrong Item Received – In the unlikely event that you should receive an item that is not what you ordered, customer service will issue a pre-paid return label for you to print out and affix to your return package. Once the item is received, the correct item will be shipped out to you. All wrong items must be returned unopened. If the item is opened, it will not be accepted for return.

DOA – DOA stands for “Dead On Arrival”. Should you receive a DOA item, you must contact Ejuice-Online customer service within 24 hours of receiving the product. A customer service representative will attempt to determine the status of your product. Should your product be deemed DOA, a pre-paid return label will be issued for your return. DOA returns must be returned in unused condition with no signs of wear and tear. Items returned that do not meet this criteria will be rejected. Once the item has been received and approved, a replacement item will be shipped back out to you.

Returning Your Item – Items for return must be properly packaged to prevent damage while in transit. We recommend using padded envelopes and bubble wrap. Improperly packaged or damaged returns may be subject to rejection.

  • Please include the original packing slip with your return. All original product parts, packing material, and instructions must be included with the product. Missing items will subject the return to rejection.
  • Your return package must be post marked within 48 hours of receiving your pre-paid return label.
  • Ejuice-Online will only replace defective items with working items of the exact same model.
  • In the event that the item you are returning is out of stock, a full refund in the form of store credit will be issued.
  • Once your returned item has been received by us, please allow 2-5 business days for your return to be processed.
Items Damaged in Transit – Should your item be damaged by the shipping carrier in transit to you, please contact Ejuice-Online's customer service within 24 hours of receiving your package. Please include detailed pictures of the damage to the unopened package. At that time, a customer service representative will determine what action should be taken.

NOTE:  Ejuice-Online strongly advises that if you find damage upon receiving but prior to opening your package, you should return it to the shipping carrier immediately and reject receipt of the package. This will clear you of any responsibility, however this can only be done with unopened packages.