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Domestic Shipping and Processing
We at Ejuice-Online place a strong emphasis on order processing and shipping time and we strive to get orders out as quickly as possible. Most orders will be shipped out within 24 hours and our goal is to have all orders placed by 12pm Central Standard time shipped out the same day.
Any orders placed Friday after 12pm CST, Saturday or Sunday, will not be picked up by USPS until the next business day. You may receive a shipping confirmation email over the weekend, but this simply means your order was processed and will ship out the following business day and begin tracking.
Business Hours: Monday-Friday, 9am-5pm CST.
Note: We do not process orders on weekends or during major holidays. If your order is placed during these any of these days, it will be processed the following business day. All shipping time frames are counted in business days.
All domestic shipping is handled by USPS and all orders are shipped via First Class Mail or Priority Mail. First Class shipments take about 4-7 business days to be delivered and Priority Mail shipments take about 2-3 business days to be delivered depending on factors such as relative location, holidays and weekends.*
*This time frame is not guaranteed as it is simply an estimate provided by USPS for its Priority mail shipping option
After you order is processed, you will receive an automated shipping confirmation which will include all of your tracking information. You can track your package using the link in the confirmation email or by inputting the number directly at www.USPS.com.
Your tracking information may not be updated right away by USPS due to the large volume of orders that USPS receives. It may take up to a couple of days before tracking is updated on the USPS website. This does not mean that USPS has not received your package, as tracking information may not be updated until your package has reached your local USPS sorting facility or post office. There have been cases where tracking does not update at all until the package is delivered at its final destination.
Note: Even though USPS offers very reliable, expedient service, delays and errors may occur. Ejuice-Online is not responsible for any type of error or delay caused by USPS. These issues can be resolved by contacting USPS directly. We will do what we can to help you under any such circumstances, but we recommend contacting USPS directly using the information provided below.
USPS Customer Service
To file a claim 1-800-ASK-USPS® (1-800-275-8777)
Hours of Operation Monday - Friday 8 AM - 8:30 PM ET
Saturday 8 AM - 6 PM ET
Undelivered, lost or stolen packages
Any lost, damaged, or stolen packages are not the responsibility of Ejuice-Online. Any packages that are not received, even though the tracking may say delivered, or any case pertaining to any of the issues listed must be resolved with USPS directly by the customer. We do our best to help resolve any and all problems and assist you with anything having to do with your order. Please notify us of any updates or changes you are made aware of.
We currently ship to most Countries via DHL Express. The calculated shipping time is 6-10 days. International orders are processed by us within the same time frame as domestic orders and you should receive shipping confirmation and tracking within 24-48 hours.
*The shipping time frame is not guaranteed as it is simply an estimate provided by DHL.
EJuice-Online follows all federal & state laws and regulations regarding the sale and shipping of e-cigarette products. We use AgeChecker for age verification purposes and manually approve any flagged orders with proof of valid ID.